Full job description

Company Overview:

Established in 2003, Al-Furqaan Foundation is a distinguished international dawah organization with a steadfast commitment to disseminating the profound teachings of the Quran while upholding its five fundamental rights for Muslims: belief, recitation, understanding, action, and propagation. Nestled in the vibrant city of Chicago, IL, in the suburb of Bolingbrook, Al-Furqaan Foundation operates as a non-profit, tax-exempt entity, strategically structured with diverse business units dedicated to fulfilling its mission. Beyond our local roots, our overarching goal is to serve the American Muslim community and beyond, engaging in a wide array of impactful projects and initiatives.

Position Overview:

As a Bookstore Associate at Furqaan Bookstore a division of Al-Furqaan Foundation, you will play a pivotal role in providing exceptional customer service and support in all aspects of bookstore operations. You will assist customers in finding books, provide product recommendations, process transactions, and maintain a clean and organized store environment.

Responsibilities:

Customer Service:

• Greet customers warmly and assist them in finding books based on their interests and preferences.
• Provide friendly and knowledgeable assistance to customers regarding book recommendations, availability, and pricing.
• Respond to customer inquiries in person, over the phone, online, and via email, providing accurate information and resolving any issues or concerns.
  
  

Sales and Transactions:

• Process customer purchases accurately and efficiently using the bookstore’s point-of-sale (POS) system.
• Handle cash, credit card, and other payment methods, ensuring compliance with cash handling procedures.
• Promote special offers, discounts, and promotions to encourage sales and enhance customer experience.
  
  

Inventory/Shipping Management:

• Assist with receiving, unpacking, and shelving new inventory shipments.
• Conduct regular inventory checks to ensure accurate stock levels and identify any discrepancies.
• Help maintain organized and visually appealing displays to showcase featured books and merchandise.
• Oversee shipping and receiving operations, including order picking, packing, and shipping of products.
• Ensure accurate and timely processing of customer orders, including order verification, packaging, and label printing.
• Coordinate with the shipping department, carriers and logistics partners to schedule pickups, track shipments, and resolve any shipping issues or delays.
• Implement best practices for packaging, labeling, and shipping to minimize errors and ensure customer satisfaction.
• Develop and maintain shipping procedures and documentation to ensure compliance with shipping regulations and requirements.
  
  

Bookstore Operations:

• Assist with opening and closing procedures, including preparing the store for daily operations and securing the premises at the end of the day.
• Monitor and replenish supplies such as shopping bags, receipt paper, and promotional materials as needed.
• Collaborate with bookstore management to implement sales strategies and achieve sales targets.
  
  

General Maintenance:

• Ensure the cleanliness and tidiness of the bookstore, including shelving units, display areas, and customer seating areas.
• Notify management of any maintenance issues or safety concerns that require attention.
  
  

Qualifications:

• High school diploma or equivalent.
• Previous retail or customer service experience preferred.
• Passion for books and literature with knowledge of popular authors, genres, and titles.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong attention to detail and accuracy in processing transactions and handling inventory.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Basic computer skills and familiarity with point-of-sale (POS) systems.
• Flexibility to work evenings, weekends, and holidays as needed.
  
  

Application Process:

To apply for the position of Bookstore Associate at Al-Furqaan Foundation, please submit your application via the prompt above and submit your resume/CV at . Applicants must be legally authorized to work in the USA. We kindly request that individuals refrain from making phone calls regarding their application status, even if they have personal acquaintance with our President.

Job Type: Full-time

Pay: $16.00 – $17.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off
  
  

Application Question(s):

• This position involves on-site work ONLY. No remote work.
  
  

Education:

• High school or equivalent (Preferred)
  
  

Language:

• Arabic or Urdu (Preferred)
  
  

Work Location: In person