operations. You will assist customers in finding books, providing product recommendations, process transactions, and maintaining a clean and organized store environment.

Responsibilities:

Customer Service:

• Greet customers warmly and assist them in finding books based on their interests and preferences.
• Provide friendly and knowledgeable assistance to customers regarding book recommendations, availability, and pricing.
• Respond to customer inquiries in person, over the phone, online, and via email, providing accurate information and resolving any issues or concerns.

Sales and Transactions:

• Process customer purchases accurately and efficiently using the bookstore’s point-of-sale (POS) system.
• Handle cash, credit card, and other payment methods, ensuring compliance with cash handling procedures.
• Promote special offers, discounts, and promotions to encourage sales and enhance customer experience.

Inventory/Shipping Management:

• Assist with receiving, unpacking, and shelving new inventory shipments.
• Conduct regular inventory checks to ensure accurate stock levels and identify any discrepancies.
• Help maintain organized and visually appealing displays to showcase featured books and merchandise.
• Oversee shipping and receiving operations, including order picking, packing, and shipping of products.
• Ensure accurate and timely processing of customer orders, including order verification, packaging, and label printing.
• Coordinate with the shipping department, carriers and logistics partners to schedule pickups, track shipments, and resolve any shipping issues or delays.
• Implement best practices for packaging, labeling, and shipping to minimize errors and ensure customer satisfaction.
• Develop and maintain shipping procedures and documentation to ensure compliance with shipping regulations and requirements.

Bookstore Operations:

• Assist with opening and closing procedures, including preparing the store for daily operations and securing the premises at the end of the day.
• Monitor and replenish supplies such as shopping bags, receipt paper, and promotional materials as needed.
• Collaborate with bookstore management to implement sales strategies and achieve sales targets.

General Maintenance:

• Ensure the cleanliness and tidiness of the bookstore, including shelving units, display areas, and customer seating areas.
• Notify management of any maintenance issues or safety concerns that require attention.

Qualifications:

• High school diploma or equivalent, or a bachelor’s degree.
• Previous retail or customer service experience preferred.
• Passion for books and literature with knowledge of popular authors, genres, and titles.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong attention to detail and accuracy in processing transactions and handling inventory.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Basic computer skills and familiarity with point-of-sale (POS) systems.
• Flexibility to work evenings, weekends, and holidays as needed.

Benefits:

• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Opportunities for professional growth and development

Applicants must be legally authorized to work in the USA. This position involves on-site work ONLY, NO remote work. Pay commensurate with knowledge and experience on a NON-PROFIT ISLAMIC ORGANIZATION scale.