1. Information We Collect
When you opt in to receive SMS messages from us, we may collect the following:
Phone number (required to send SMS)
Name or contact information (if provided through signup form or account)
Message content (e.g., your replies such as STOP or HELP)
Time, date, and delivery status of messages sent and received
We do not collect sensitive information such as Social Security numbers, financial data, or health information through SMS.
2. How We Use Your Information
We use your information solely for purposes related to the SMS messaging program, such as:
Sending you transactional or informational messages
Providing customer service
Sending promotional offers (if you have opted in)
Responding to support requests or inquiries
We will never sell, rent, or share your information with third parties for their marketing purposes.
3. Disclosure to Third Parties
We may share limited information with:
Messaging aggregators and telecom carriers for message delivery
Service providers that help us manage our messaging platform
Law enforcement or legal authorities, when required by law
All third-party vendors are contractually obligated to safeguard your data.
4. Data Security
We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or misuse. These include:
Secure storage systems
Encryption where applicable
Access control and audit logs
5. Opting Out
You can stop receiving SMS messages at any time by replying STOP. After you opt out, we will not send you further SMS messages unless you opt back in.
6. Retention
We retain your SMS interaction records only as long as necessary for operational or legal purposes. Afterward, your data will be securely deleted or anonymized.
7. Your Rights
You have the right to:
Request a copy of your data
Request correction or deletion
Withdraw consent to messaging at any time
File a complaint with a regulatory authority
To exercise your rights, contact us at:
📧 [in**@*****an.org]
